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ShopStation study reveals what deters e-commerce customers
New research reveals the extent of negative delivery experiences on customer loyalty, suggesting customers can be unforgiving. The...
3 min read
Devotion to a retailer, could pay off every the month
As South Africans continue to feel the crunch from the cost of living crisis, many are looking at loyalty programmes as their saving...
4 min read
Postbank introduces new cardless payment for social grants
But concern raised about how Postbank will handle these new payment methods Postbank has introduced a new cardless payment for social...
2 min read
WHY RETAILERS NEED TO UP THE DELIVERY EXPERIENCE
Carmen Carey At a time when inflation is soaring, competition is high and brand loyalty can be fragile if not actively managed, going the...
3 min read
Retail Reset – What’s Next?
As shopping patterns continue to evolve retailers have been forced to evaluate their patterns anew in order to staff and stock...
2 min read
AS SHOPPERS RESET, RETAIL’S FUTURE INCLUDES AUTHENTIC EXPERIENCES — AND AUTOMATION
Fiona Soltes New year, new possibilities. A variety of sessions at NRF 2023: Retail’s Big Show laid out trends and observations for the...
4 min read
SUPERMARKETS PROVIDE THE LEAST ENJOYABLE RETAIL EXPERIENCE: SURVEY
Mark Hamstra Shoppers cite long lines, high prices, frustrating in-store employee interactions. Consumers rated supermarkets as providing...
3 min read
BANK ZERO: POWERFUL DIGITAL BANKING AT ITS BEST
Bank Zero is more than digital banking services. It is a customer centric digital banking solution for your business. As a digital-only...
4 min read
WHERE TO NEXT FOR THE EXPERIENCE ECONOMY?
Will Hendrickson Almost a quarter of a century ago, a ground-breaking article in Harvard Business Review heralded the dawn of the “fourth...
5 min read
The Value Of Being Loud In Times Of Recession
Ross Sibbald As central banks continue to push up interest rates in a bid to curb inflation, a global recession is widely seen as an...
4 min read
BRANDS WINNING WITH MEMORABLE IN-STORE EXPERIENCES
Bobby Marhamat Want to create memorable in-store experiences? Look to these brands for inspiration. Top brands know that providing a...
3 min read
ABOUT THE CONVENIENCE REVOLUTION
Chat commerce is kicking off a Convenience Revolution, with brands like WhatsApp, Dis-Chem, and FlySafair, setting benchmarks for chat...
3 min read
Tapping Spaza Growth 2023
Do South Africans use loyalty programmes? Yes they do. 73% of South Africans who fall into an income bracket of R10,000 household...
3 min read
WANT RAVING FANS LIKE TESLA AND STARBUCKS? YOUR BUSINESS NEEDS TO DO THESE 6 THINGS.
Nicholas Leighton We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of...
3 min read
PERSONALISATION, DATA SECURITY, AND SPEED DRIVE CUSTOMER LOYALTY AMID UNCERTAINTY — SALESFORCE RESEA
A new global survey of 5000 consumers reveals critical changes to consumer spending amid inflation and economic uncertainty. These...
2 min read
THE 8 ESSENTIALS FOR A WINNING CUSTOMER EXPERIENCE STRATEGY IN 2023
Dori-Jo Bonner, Digital Engagement Strategist Once a major differentiator between companies, customer experience is now essentially a...
4 min read
5 REASONS SETTING CUSTOMER EXPECTATIONS GOES A LONG WAY
There are a lot of different things that go into starting and operating a business. You need a product or service that can sell and a...
5 min read
How retailers can tackle the cost-of-living crisis in 2023
As the economy continues to feel the pinch, businesses need to find ways to offer consumers lower costs while saving on their own...
3 min read
5 Strategies to Boost Customer Loyalty
Customer loyalty is a measure of how likely customers are to do repeat business with your company. The ability to turn one-time buyers...
6 min read
5 Ways to Increase Customer Loyalty
Loyal customers keep your revenue flowing. In fact, loyal customers spend 67 percent more than occasional customers, which is why...
4 min read
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